Delivery Information
At The Forgotten Toy Shop we are committed to providing fast, reliable, and convenient delivery options. The information below outlines our shipping methods, charges, and estimated delivery times to help you make informed decisions while shopping here at theforgottentoyshop.co.uk
UK Delivery
Standard Shipping
We will despatch your order using Royal Mail, Parcelforce or DPD delivery service. We aim for your order to be delivered within 3-5 working days from dispatch, but please allow up to 7 working days before contacting us.
If you are likely to be out when your order is due to be delivered, we suggest you give an alternative delivery address, such as a work address.
Shipping charges for Standard Delivery are based on the weight and size of your order and will be displayed at checkout.
Express Shipping
We will despatch your order using Royal Mail, Parcelforce or DPD delivery service. We aim for your order to be delivered within 1-2 working days from dispatch, but please allow up to 7 working days before contacting us.
If you are likely to be out when your order is due to be delivered, we suggest you give an alternative delivery address, such as a work address.
Shipping charges for Express Delivery are based on the weight and size of your order and will be displayed at checkout.
Next Day Shipping (excluding Sat, Sun & Bank Holidays)
We will despatch your order using Royal Mail Special Delivery or Parcelforce24 delivery service. Orders are to be placed by 12pm the day before for us to guarantee next day. Orders placed after 12pm on Friday will not be processed for next day delivery until the following Monday.
If you are likely to be out when your order is due to be delivered, we suggest you give an alternative delivery address, such as a work address.
Shipping charges for Next Day Delivery are based on the weight and size of your order and will be displayed at checkout.
Overseas Delivery
We will despatch your order using Royal Mail Overseas delivery services.
We aim for your order to be delivered within 7- 20 working days from dispatch.
The costs for your delivery using Royal Mail is calculated on weight and therefore will be available to you upon checkout. Please note that customers are responsible for any customs fees, taxes, or duties that may be.
Local Pickup
We can offer local pickup from us in Nottingham this is available between 10am and 6pm Monday, Tuesday, Thursday & Friday and 2pm - 6pm Wednesday. If you require a Saturday pickup please email us to see if this can be arranged.
Additional Delivery Information:
Delivery Addresses
Please ensure that you provide a complete and accurate delivery address during the checkout process. The Forgotten Toy Shop cannot be held responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses.
Undeliverable Packages
In the event that your package is returned to us as undeliverable, we will contact you to arrange for redelivery or a refund. Please note that additional shipping charges may apply for re-delivery.
Delivery Delays
While we strive to meet the estimated delivery times, unforeseen circumstances such as carrier delays, adverse weather conditions, or customs processing may occasionally affect delivery times. We appreciate your understanding and patience in such cases.
If you have any questions or concerns about our delivery options or the status of your order, please don't hesitate to contact us.